What if I get a new phone or lose access to my device?
If your sign-in has fully expired and there's no biometric set up on the new device, you'll see a "Session expired" screen with an option to get a new sign-in link sent to your email.
For a child who's forgotten their PIN, there's no self-service reset - a parent needs to reset it for them from the parent dashboard.
Still need help?
Email support@morechard.com and we'll pick it up from here.