Face ID or fingerprint login keeps asking for my PIN instead
This usually means your device's saved biometric sign-in has been reset or invalidated - for example if you cleared your browser data, reinstalled the app, or changed your device passcode. Your account itself is fine - this only affects the device-level shortcut.
Use your PIN to get back in, then re-register biometrics from Settings if the option is available on your device. If it keeps happening, contact support.
Still need help?
Email support@morechard.com and we'll pick it up from here.